I am not responsible for any write-ups or firings that occur from my [unprofessional] advice. I am not a doctor, psychologist, or counselor. I have no complete degrees that prove my advice is of sound mind.
These things have worked for me after many years of practice, training and the proper amount of patience. I still use the LAST (Listen Apologize Solve… can’t think of the last one) model to deal with guests, I just give it a little twist for my own maniacal pleasure. No one is harmed, insulted or reprimanded outside of my own head.